Question 1

How can I place an order?

Accepted Answer

Retail customers can order directly via the website by browsing products, adding to cart, and checking out. Wholesalers and retailers must register and log in to place bulk bookings or request credit billing options.

Question 2

How can I track my delivery?

Accepted Answer

Once your order is dispatched, you can track the delivery vehicle status via the 'Track Delivery' tab in your dashboard. This shows the real-time location and expected arrival window along the route.

Question 3

Why does the flower color differ from the photos?

Accepted Answer

Flowers are natural products. Color shades can vary due to soil nutrients, sunlight exposure, and seasonal growth phases. Website images are representative, and minor shade differences are completely normal.

Question 4

Why does the flower size change?

Accepted Answer

Flower head and stem sizes depend heavily on weather conditions. Summer temperatures typically result in smaller bloom sizes, while cooler winter climates foster larger blooms. We guarantee the quantity/weight, but sizes naturally vary.

Question 5

How are retailer credit bills handled?

Accepted Answer

Approved retailers receive credit limits. Invoices are generated upon dispatch. Retailers can view their ledger, outstanding balance, and credit cycle in the Retailer Portal and pay outstanding invoices online.

Question 6

How do refunds work?

Accepted Answer

Refunds are allowed ONLY for: wrong product delivered, major quantity mismatch, severe transit damage, verified quality defects, or payment success without order creation. To request a refund, submit unboxing photos within 2 hours of delivery. Refunds are NOT allowed for natural variations in size, color, or bloom stage.

Question 7

What payment methods are supported?

Accepted Answer

We support secure online payments via Razorpay, including UPI, Credit/Debit cards, Net Banking, and Wallet payments. Wholesale retailers also have credit-ledger settlement options.

Question 8

What happens during bad weather?

Accepted Answer

During extreme weather conditions (heavy rains, cyclones, extreme heat), deliveries may be delayed to protect our drivers and ensure quality. We will notify you of any schedule changes. If we are completely unable to deliver, a full refund is processed.

Question 9

How does route tracking work?

Accepted Answer

Our delivery vehicles follow pre-optimized routes. The GPS transmitter on the delivery vehicle sends real-time updates to your dashboard, showing you which stop the vehicle is currently at and its estimated arrival time at your location.

Question 10

How long does refund processing take?

Accepted Answer

Once approved, refunds are processed immediately and are usually credited back to your original payment method (UPI/Bank Account/Card) within 5 to 7 business days, depending on Razorpay and banking networks.

Question 11

How can retailers contact support?

Accepted Answer

Retailers can reach out to support through the Support tab in the Retailer Dashboard, email us at support@jayambeflower.in, or call our business helpline directly at +91 9316749210.

Question 12

Why does flower quality vary by season?

Accepted Answer

Flowers grow under natural weather elements. The monsoon brings high humidity, winter produces rich colors but slower growth, and summer heat shortens the blooming cycle. Our team grades and selects the best available flowers to match wholesale standards in every season.

Question 13

Can flower varieties be substituted?

Accepted Answer

Yes, if a specific flower variety is unavailable due to weather, seasonal shortage, transport disruption, or supplier issues, we may substitute it with an equivalent or higher value flower. For time-sensitive orders, the florist's decision is final.

Question 14

Are flower images exact representations?

Accepted Answer

No, website images are for general reference and illustration purposes only. Flowers are natural products, so their colors, sizes, stem lengths, and bloom stages naturally vary and may differ from reference images.

Question 15

What happens if I enter the wrong address?

Accepted Answer

Customers are responsible for providing correct address, phone number, and availability. Since flowers are perishable, failed delivery due to customer errors is marked completed and is not eligible for refund or replacement.

Question 16

How long do flowers remain fresh?

Accepted Answer

Flower lifespan depends heavily on weather, storage, handling, humidity, and temperature. We guarantee fresh quality upon delivery, but do not guarantee shelf life after a successful delivery.

Question 17

Can retailer credit limits change?

Accepted Answer

Yes, the company reserves the right to approve, reduce, suspend, or remove credit limits at its sole discretion based on payment history, business verification, and risk assessment.

Question 18

What if weather delays delivery?

Accepted Answer

Deliveries may be delayed during extreme weather (heavy rains, storms, heat). We will notify you of any schedule changes. If we are completely unable to deliver, a full refund will be processed.

Question 19

Why can flower colors look different on mobile screens?

Accepted Answer

Camera settings, lighting during photography, and different mobile screen color profiles can cause slight differences from the actual flower shade. This is normal and not a defect.

Question 20

Why do flower sizes vary?

Accepted Answer

Flower sizes naturally depend on growth conditions and weather. Summer heat generally yields smaller blooms, while winter conditions produce larger flowers. Quantity and weight are guaranteed, but sizes vary naturally.

Frequently Asked Questions

Still have questions?